Refund Policy

 
1. Overview

  • Due to the nature of digital products and the fact that they are one-time use items, CDKeys4All operates with a strict no-refund policy. Once a CD key has been delivered and/or activated, it cannot be returned, refunded, or exchanged.

 2. No-Refund Policy

  •  Digital Products:All sales of CD keys are final. Upon delivery and/or activation of a CD key, the product is considered used and cannot be returned or refunded.

  • One-Time Use: CD keys are designed for one-time use only, making them non-returnable and non-exchangeable.

3. Exceptional Circumstances

We understand that exceptional circumstances may arise. In rare cases, and subject to individual case conditions, we may consider refunds. These situations include, but are not limited to:

  •  Technical Issues: If there are technical issues that prevent the activation of the CD key, a refund may be considered. Proof of the issue must be provided, and the claim will be subject to verification by our technical support team.

  •  Extenuating Circumstances: Other extenuating circumstances will be reviewed on a case-by-case basis. Customers must provide detailed information and any relevant documentation to support their claim.

 4. Refund Request Process

  • Submission: To request a refund, customers must contact our customer support team at refunds@cdkeys4all.com within 14 days of purchase. The request should include the order number, a description of the issue, and any supporting documentation.

  • Review: Our customer support team will review the request and may contact the customer for additional information. The review process may take up to 14 business days.

  •  Decision: The decision to approve or deny a refund is at the sole discretion of CDKeys4All. Customers will be notified of the decision via email.


5. Non-Refundable Situations

Refunds will not be granted in the following situations:

  •  Change of Mind: Refunds are not issued for customers who change their mind after purchase.

  •  Compatibility Issues: Customers are responsible for ensuring that their system meets the necessary requirements to use the CD key.

  • Unauthorized Use Refunds are not available for CD keys that have been activated by someone other than the customer.

 6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at Support@cdkeys4all.com.

By purchasing from CDKeys4All, you agree to this refund policy. We appreciate your understanding and cooperation.